This policy applies to our use of any and all data collected by us in relation to your use of the website.
The data we collect
We would like to provide you with the best possible service and experience when using our website. The following data will be collected from you in order for us to process your order:
- Billing address and delivery address
- Telephone number
- Email address
- Payment details (see below for further information)
The following details are automatically collected:
- IP Address
- Web browser type & version
- Operating system
- Cookie information (see below for further details)
Our use of data (The Data Protection Act 1998)
We regard our customer’s data of utmost importance and all data is held securely in accordance with the principles of the Data Protection Act 1998. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure your data collected online.
We do not share, sell, or loan, any customer details with third party companies. The exception to this is the temporary giving of customers information to the Emergency Services enabling the emergency contacts to be reached and/or to facilitate the reunion of lost, confused or injured persons wearing our identity bracelet which have an active subscription.
Phone numbers and addresses will only be used in circumstances where communication is needed in regards to a purchase, to enable emergency contacts to be reached or a query is instigated by the customer. We also promise not to spam customers, or contact them for any irrelevant and unnecessary reason.
We reserve the right to collect and share anonymous non personal information which can help us understand and build statistics about our clients regarding memory issues such as age, sex or town. No personal information will ever be shared for this purpose.
Our marketing department may decide to use email as a method for notifying customers of products, offers or useful information that may be of interest to them.
There is an option during registration to opt-out of promotional marketing, and also an option in every promotional email we send. However, if there is a problem with these methods, then a customer can contact us at any time with a request to opt out of direct marketing.
How your data is protected
Whilst entering any data on our website, whether logging in, creating a new account, placing an order, or editing current account information: your data is encrypted to the industry standard 256-bit.
Accessing your own data
We will endeavour to keep customer details as up-to-date and accurate as possible. You can access your own account at any time to view or amend your own data completely free of charge.
You also have the right to request to view any data that we have stored about you. Simply contact us by email and we will be happy to help with any inquiry. We also offer the option to contact us if you believe that any data we have is inaccurate.
Customers also have the right to request the deletion of any data that we have collected from them. However, there will be some data that we are bound by law to maintain for certain periods of time, for reasons such as tax or audit.
Card Payments & Stripe
Our Payment Service Provider is Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe uses the best-in-class security tools and practices to maintain a high level of security.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.
Cookies are small text files that are used in the communication between websites and your computer. They are used to collect internet log details and personal behaviour such as recently viewed products; these are implemented to optimise your user experience.
However, it must be noted that cookies are a crucial part of our website and therefore turning them off in your browser settings may affect the features and usability of our website.
Changes to this policy
Nortech IT reserve the right to change this policy as we deem necessary or as may be required by law. Any changes will be immediately posted to the website.